Troubleshooting

If something is not working as intended, please, post an issue on a Github with the data evaluated on your Wolfram Engine, such as

$Version
$SystemID

and specify how you run an app (via Desktop App or as a script)

Cache issues

Sometimes after an update browser's cache is still outdated. Please run (depending on your browser)

• Ctrl + F5
• Shirt + F5
• Force Reload
• Reload window
• Clear cache and reload

Cells did not load correctly

It happens quite rare, when the asynchronous loading failed and scripts were executed in a wrong order.

Do Force Reload of a window/page (from the main top menu or in your browser)

Browsers console

Any errors caused by a cell evaluation will be shown below

By clicking on a bug sign you open JS dev tools

Logs dump

If it does not violate your privacy, there is a DEBUG mode, which can be enabled at the startup. Follow the steps

1. Restart an app and click DEBUG in the launcher window
2. Do particular actions, which leads to your error
3. Close an App normally
4. A window a collected log file will open
5. Send it to us (direct message on Telegram, email or Github Issues)

Hot line & general discussion chat

Please feel free to join Telegram Group.

Common cases

UI was not loaded properly

It might be an issue with sockets, try Window or Top-Menu $\rightarrow$ Force reload or Reload

The output of a cell does not look correct

This might be connected with Boxes or some other decorations did work well, try to evaluate your expression with InputForm

% // InputForm

or FullForm to prevent DisplayForm output or also try to apply

% // Rasterize

tip

Send an issue to Github